Ours policies

Shipping Policy

At TopShoeShop.com, we strive to get your latest kicks to your door as quickly as possible.

• Processing Time: All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays.

• Shipping Rates & Estimates: Shipping charges for your order will be calculated and displayed at checkout.

• Delivery Estimates:

• Standard Shipping: 7–15 business days (Note: Times may vary based on supplier location).

• Express Shipping: 3–7 business days.

• Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

• Customs, Duties, and Taxes: TopShoeShop.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Refund & Return Policy

We want you to love your purchase. If you are not entirely satisfied, we're here to help.

• Returns: You have 14 calendar days to return an item from the date you received it.

• Condition: To be eligible for a return, your shoes must be unworn, in the original packaging (including the shoebox), and in the same condition that you received them.

• Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment.

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Exchanges: If you need a different size, please contact us at [TopShoeBiz@gmail.com] to initiate an exchange process.

Privacy Policy

This Privacy Policy describes how TopShoeShop.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

• Collecting Personal Information: When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

• Device Information: Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Order Information: Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Sharing Personal Information: We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, such as Shopify or our payment processors.

• Your Rights: If you are a resident of the EEA or California, you have certain rights regarding your data, including the right to access, port, erase, or correct your information

Effective February 7, 2026